| Q: |
When is my credit card/debit card charged? |
| A: |
Credit Cards- Your credit card will be charged right away but only if we can get your dress for you in time for your weardate. . We will email you further details regarding your order. If we can NOT get an item for you your credit card will NOT be charged. We will email you details as to why we could not get your dress for you and your order will be cancelled.
Debit Cards- The amount of your sale is automatically authorized and held against your card . This is done by your bank and not by Magic Moments. If we can get your items for you then your credit card will be charged. If we can NOT get your items for you then your bank will often hold this amount for several days. Magic Moments will NOT be funded and your debit card will be cleared of this amount within a few business days. |
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| Q: |
What Happens After I Place My Order? |
| A: |
You will receive an automatically generated email letting you know that your order was received. We will then begin processing your order and we will email you back within 24 hours as to the status of your order—weekend orders take until Monday for us to email you back. It is at this time that you will be notified of all the details pertaining to your particular order. If your dress is available by your weardate we will send you an email with an expected ship date.. Please look for this PERSONAL email. There are often times that we may need to ask you something and need an emailed reply back from you . |
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| Q: |
How Can I Tell If A Dress is Instock or a Special Order Item? |
| A: |
Each dress page will show you any color and sizes we have instock of the style you are browsing. If your size or color isn't listed you can special order it. You can also use our convieint search to search for only instock items.
Instock dresses are returnable but please check our return policy. Please email or call us for instructions for returning your dress.
All other dresses would be considered Special Orders. Special Orders cost no more but these dresses would not be returnable or exchangeable in any way or under any circumstance so please measure carefully. Special orders are not returnable or exchangeable because our designers will not allow a return or exchange back to them. |
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| Q: |
What is the return policy? |
| A: |
Your satisfaction is very important to us. Most dresses are special order and non returnable. We will let you know by e-mail if the dress you order is instock or special order. Only in stock dresses are refundable. Your requests for return must be received by us, via email or phone, within 3 days of your receiving your order. Under no circumstances will returns or exchanges be given after this 3 day period.
Items NOT presently in stock are considered a special order and a final sale. Special Orders are non returnable or exchangable. This is because the deigners do not allow us to return or exchange the dress to them . Once a special order has been placed you will not be able to cancel that order. Sale dresses are always final sale and non returnable or exchangeable.
Returned items must be in their original condition and packaging. Items must be unused and unaltered, with all hang tags and labels in their original positions. All returned goods must be shipped back to us in an appropriate size box with appropriate packaging materials. Shipping charges or rush charges will not be refunded. Return shipping costs are the customer's responsibility.
We recommend that merchandise be returned via UPS, Fed Ex or USPS with proof of delivery. We must receive all returned merchandise within 7 days of you receiving the goods, or the merchandise will not be accepted and no refunds will be issued. We will issue a full credit to your credit card upon receipt of goods. If you have paid by money order, we will issue you a refund check. Thank you. |
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| Q: |
What Payment Options Do You Accept? |
| A: |
We accept USA and International Visa, MasterCard or Discover in our online store. If you would like to make other payment arrangements please contact us for instructions on sending a money order. Prices are quoted in U.S. dollars. New York sales tax will be added, where applicable, only on goods shipping within New York State. The customer is responsible for any additional custom duty and/or value added tax (VAT) when items are received outside of the United States. |
