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Ordering Info How to place an order:
We will be happy to order you any style number, including those not featured on our site, from any of the designers we carry. To order please use our convenient shopping cart or choose custom order from the bottom of our designer list on the navigation to order any dresses you don't see on our site. You credit card will only be billed if the dress is available in the size and color you request. If for some reason we cannot fulfill your order we will contact you immediately.
What payment options do you accept?
We accept USA and International Visa, MasterCard, American Express or Discover in our online store. If you would like to make other payment arrangements please contact us for instructions on sending a money order. Prices are quoted in U.S. dollars. New York sales tax will be added, where applicable, only on goods shipping within New York State. The customer is responsible for any additional custom duty and/or value added tax (VAT) when items are received outside of the United States.
What is the return policy?
Your satisfaction is very important to us. Only in stock dresses are refundable. All instock dresses begin with the style number# IS. If it does not have IS at the beginning of the style number then it will be a special order and non returnable.Your requests for return must be received by us, via email or phone, within 3 days of your receiving your order. Under no circumstances will returns or exchanges be given after this 3 day period. Items NOT presently in stock are considered a special order and a final sale. Once a special order has been placed you will not be able to cancel that order. Sale dresses are non returnable or exchangeable.
Returned items must be in their original condition and packaging. Items must be unused and unaltered, with all hang tags and labels in their original positions. All returned goods must be shipped back to us in an appropriate size box with appropriate packaging materials. Shipping charges or rush charges will not be refunded. Return shipping costs are the customer's responsibility. We recommend that merchandise be returned via UPS, Fed Ex or USPS with proof of delivery. We must receive all returned merchandise within 7 days of you receiving the goods, or the merchandise will not be accepted and no refunds will be issued. We will issue a full credit to your credit card upon receipt of goods. If you have paid by money order, we will issue you a refund check. Thank you.
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