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Customer Testimonials

Magic Moments would like to thank our customers for taking the time to write to us.  It brings us joy to be able to be part of your special day.  It is our pleasure to serve you.  Please enjoy reading some of our letters and emails below.  - Magic Moments

 

Hello,

    I would like to say thank you very much for the speedy delivery of my order with no problem. I am very happy that it came ahead of the date you've given. My sister as well is very happy that they received the gown in New Zealand. I will surely recommend your website to my friends. God Bless and More Power! Keep it up! 

Carolina 

 


Thank you so much, I am very grateful for your help!

I look forward to getting my dress and thank you again, compared to other online dress stores I have tried Magic Moments is by far the best one!

Many Thanks,

Ellie


 

Thank you so much!  I appreciate your customer service throughout the chain of events on this purchase.  A+ to all who helped!   You have made yourself a client.
-Joy Apr 20, 2012


 

The other thing I loved about your website that made it stand out and got you the order was the real time
inventory. The other plus is having 3 days to return the dress in case it doesn't fit. My daughter has already tried this dress on in a size 6 and it was just a little too small so we think this will fit perfectly but at $300.00 it's nice to know if for some reason it doesn't it can be returned. I thought you might like the feedback and we will definitely recommend your site and use it in the future.
Thanks so much!
Lori


 

Thank You Magic Moments Prom! I had Prom earlier this month and was completely relieved that my dress was not 1 of the things I would have to worry about. You see, my mom and I went dress shopping and found this beautiful gown, which unfortunately did not come in a size 0.

But to our suprise we found it online on your website, which h...ad the best price and service by far so it was no suprise that when we opened our package everything was neat and the dress was BEYOND BEAUTIFUL (even better than the pictures I had seen). Not to mention that it fit me like a glove; giving me that "extra sexy confidence" that you want on your prom night.
-Ariella

 

Anne:
 
     Thank you so much for all of your help with the dress.  I am very grateful for the time and energy that you put into making this order happen.  I am so disappointed with the previous shop that I had gone to and am so happy with your company.  I will definitely recommend you to any in need of a special dress and excellent customer service!
 
Thanks again,
 
Kathleen

 


 

Received the dress today.  WOW!!!! the best choice she could have ever made.  Looks dynamite!!  Was somewhat concerned about ordering online for a dress.  However, you kept me informed each step of the way, and when there was a delay, you even made sure I knew right away.  You shipped earlier than you had said and made sure I knew what was going on with my order.  Thank you for your outstanding service.  You made my online experience as stressless as possible.  Keep up the great work.

Very satisfied customer - would recommend you to others.

Anita-Canada

 


 

 Just to let you know the dress arrived safely yesterday.  My daughter absolutely loves it and besides a slight alteration needed in the waist (which I assumed would have to happen)  fits perfectly.

 
I will definitely use Magic Moments again.  I would like to compliment you on your wonderful service and efficiency.
 
Best regards
Esme

 


 

 Anne- for the record, you have outstanding customer service. Debra

 


 

 Ms Rubenstein:

I understand that you are the owner of Magic Moments and I wanted to let you know about the excellent customer service I received from Javier in your shipping department. My daughter is a freshman in college and was looking for the perfect dress for her first sorority dance. She finally found what she was looking for, but at this point it was Thursday and she needed the dress to wear Saturday. I called to order it and have it shipped overnight, but found out I needed to place the order online, Neither of us were near a computer and it was mid--afternoon before the order was placed. Javier called me around 5:30 to ask when she was wearing the dress, because the shipments had already gone out and the dress would not arrive until Monday. I explained that Monday would be too late and told him to cancel the order. I actually was impressed at that point that he had bothered to call, although disappointed the dress would not ship. A little while later, I received another call from Javier saying that he had tracked down the UPS man and the dress had shipped!!! I could not believe it! I was so shocked that I probably did not properly convey my thanks to him. Javier truly knows the meaning of customer service! My daughter received the dress on Friday as promised and was thrilled with it! She looked beautiful in it and everyone at the dance was complimenting her on it. Thank you - thank you - thank you!! There will be many more dances in her future and Magic Moments will be our dress shop!

Susan  

 


 

  We just received the dress and it is really beautiful and fits perfect ...If it were not for you guys, I do not know what we would have done.  You saved prom for my daughter!   We would like to order from you again next season, could you let us know when the 2011 collection comes out?  Thanks again for everyone's help!!!  Lisa - West Virginia


 Love the store, great associates really helpful...Definitely going to recommend to everyone!.. Jenn

 


 

 

ESTE MENSAJE VA ESPECIALMENTE PARA ((((AMY))) UNA VENDEDORA DE MAGIC MOMETS EN NEW YORK.MUCHAS GRACIAS POR PERMITIR QUE ESTA BELLA QUINCEA ... Ver másÑERA PUDIERA DISFRUTAR DE SU MAGICO MOMENTO CON UN VESTIDO TAN ESPECIAL Y TAN BONITO.GRACIAS AMY,DEFINITIVAMENTE ERES UN ENCANTO DE CHICA,ESTOY ENCANTADA CON TU EXELENTE ATENCIÓN,TU PREOCUPACIÓN POR QUE YO ENCONTRARÁ LO QUE BUSCABA,ESTABAS SIEMPRE AHÍ,DANDOME OTRAS OPCIONES,PARA QUE LA NIÑA TUVIERA SU VESTIDO,VAMOS QUE NO ME DEJASTE IR CON LAS MANOS VACIAS.ERES UNA VENDEDORA 100%.GRACIAS A TU SIMPATIA TIENES DESDE ESPAÑA UNA CLIENTA MAS.COMO LO PROMETIDO ES DEUDA QUI TE DEJO ALGUNA FOTOS CON EL PRECIOSO VESTIDO DE PRINCESA DIGNO DE MAGIG MOMENT.SU PLABRA LO DICE QUIEN COMPRA UN VESTIDO AQUI,DEBE PREPARARSE PARA VIVIR UN MAGICO MOMENTO.GRACIAS,GRACIAS Y MIL GRACIAS.MAGIC MOMENT Y ESPECIALMENTE GRACIAS A TI,EIMY.ESPERO QUE VEAS ESTE MENSAJE Y ESPERO PRONTA RESPUESTA.UN BESO ENORME,PERO ENORME.MILLONES DE GRACIAS.AHAHAHA !!MARTHA - SPAIN

The dress arrived last Thursday and we are absolutely thrilled with it. I will certainly recommend your store to anyone interested in purchasing a dress. In our city, there are not many places to purchase dresses and they are more expensive. We tried to order this same dress from a store locally and it would have cost over $500 dollars and they couldn’t get it here until April 8th which was obviously too late. Thank you so much. Regards .. Karen (Canada)

 


 

 I traveled two hours into Long Island, NY to this cute boutique which actually specializes in Prom Dresses.  I figured I would find a nice dress, and I did!  I felt like a princess! ~ Danielle (NYC)


 Thank you for everything!  We WILL for certain be purchasing all of our future dresses from your company.  All of you were so helpful and I really appreciate your willingness to help us.  We will be ordering from you from now on and I wil be giving your information to all of my friends! 

THANK YOU!  ~ Kim 

 


 

Hello Magic Moments,
The dress arrived tonight and my daughter wouldn't take it off. She'll  look gorgeous at her prom!
Thank you very much for all your assistance!
Rochelle


My daughter and I really appreciate the rush teamwork!  It is a great pleasure working with companies like you and will definitely look to you again for future dress purchases! Mahalo - Rochelle (Hawaii)

 


 

   I received the dresses and wanted to thank you for my order.  The sizes are correct and fit perfect!  Thank you also for your cooperation while communicating throught the internet.  - Ayna


Thank you so very much for your loving guidance as I picked out my prom gown. Your knowledge and expertise made everything flow together beautifully from my earrings to gown and shoes too.  I felt like I was taken care of by a friend.  -Lauren and Debbie (NY)


I got so many great compliments that day.  Again, thanks so much for all your help over the phone, it just made my life easier.  - Violeta (California)

 


 

 I know you are very busy, but i just wanted to e-mail you once AGAIN and thank you. I don’t think you know how much this means to me. I have had the worst luck with finding that perfect dress and I was so nervous about ordering online, and you totally helped me ease my worries. Once again I thank you, and I apologize for the hundreds of e-mails I have sent. You are very patient and very helpful! Thanks a million. Don’t worry I will be sure to recommend you to EVERYONE
-Tiffany

 


 

I appreciated the phone call yesterday evening. I think about ordering things off the "net" as being impersonal. It was nice to talk to a person who is willing to work with us and help us get the dress we want in the time frame we need it. Thanks!
-Lisa-jan


Dear Elia & Staff,
Thank You for letting me know the dress is ordered and should be in in a couple weeks. You have taken a lot of stress away from me. All of you are very helpful and wonderful people. I will recommend your business to all my friends and family. It's so nice to know there are still a few businesses out there that care about the customer and their needs. I can't Thank You enough.
Sincerely,
- Jean


Dear Magic Moments,
We received my daughter's dress and it is absolutely beautiful, she loves it! I also wanted to thank you for telling me to order the large size because the dress was waist sensitive, you were correct.

We went to have the dress altered yesterday and the seamstress said the dress was well made and that you gave good advice. She said it was much easier to take in the dress that it would have been to let it out.

It was a pleasure dealing with your company. Your customer service has been very helpful. I have younger twin daughters and when the time comes to order their prom dresses, I will surely keep Magic Moments in mind. Thank you for your kindness and great service.
Sincerely, Kristi ...


My daughter absolutely loves the dress. It fits her perfect and it was just what she was looking for. I made several calls to your store and the service was excellent. We will definitely shop at Magic Moments in the future. Thanks again.
-Donna ....


Thank you for your great service and telephone calls. The dress arrived very quickly and it looks beautiful and fits perfect. My daughter Brianna looks like she fell from the stars in that dress. Thanks very much. Also do you suggest or have any wraps that will match that dress or suggestions.
Thanks again,
- Marie


Hi Mary,
The dress I ordered arrived last night amid the huge snowstorm we were experiencing. It is absolutely perfect! Thank you for your help and the timely manner in shipping out the dress. You've helped make my daughter's dreams come true, and all of this adds to the Sweet Sixteen preparation.
Thank you again,
-Julie


I stumbled upon the Magic Moments website the other day while I was searching for prom dresses & I just have to say this is most definitely the best dress site that I have ever found!  Thanks so much!        
-April


Dear Magic Moments,
I have just received my dress and I would like to say thankyou!
 was worried it wouldn't come but it even came quicker than you said!
Thankyou very much and I will be shopping with you again.
Yours Faithfully
Tessa


Just to let you know that my daughter tried on her Prom Dress and it looks
absoloutely stunning! She loves it and peace reigns in our home!
Thank you!
Cathy


Thank you so much for making Alyssa's senior prom so memorable. The dress came out beautifully (sight unseen) and you were so helpful. She received compliments from everyone and looked stunning in it. Additionally, she was the only one at the dance with this dress! Your promptness on finding the dress and ensuring it was delivered on a week before prom was very much appreciated.  "

Deborah and Alyssa


I appreciated the phone call yesterday evening.  I think about ordering things off the "net" as being impersonal.  It was nice to talk to a person who is willing to work with us and help us get the dress we want in the time frame we need it.  Thanks!
-Jan


 Hello

Id like to thankyou SO much for my dress. I just recieved it today and it fits perfectly!
Its wonderful.
~Keegan

 


 

 Hi Mary, I appreciate your cooperation by contacting Flirt and responding to me. I am very impressed with your company and its customer service. When ordering the dress, there was only one available and when contacting Magic Moments, we received very friendly, personal service. They were willing to take the dress out of inventory and we received the dress in a matter of days. Again, thank you for your help and everyone else I had been in contact with regarding this order. I appreciate it. Thank you.  "

Karin

 


 

 

Thank you Magic Moments! It has been an absolute pleasure working with you.  I will recommend you to everyone I know.  Thanks again!

Kerri from Alabama

 


 

 Thank you so much! The dress is perfect.  Thanks to Magic Moments my prom will be perfect.

Sincerely, Karen M

 


 

 Say thank you to Laura at Magic Moments

I just wanted to say thank you for all of you.  You are wonderful.  The dress made me feel absolutely like a Diva.  That's how I felt.  Love the Moonlight dress.  I recommend everyone to shop at Magic Moments because my dream has come true.  Love you all from Great Britain London

 


 

 The dress is perfect!
thank you so much for getting it here so fast,
I really appreciate it :)
Thanks!
 
Jessica


Dear Elia, 

Thank you so much for your quick response in ordering my daughters prom dress.  It's always  a pleasure ordering from your web site and I would like to mention that my daughter and I were in your Port Jeff store yesterday and all the employees were very helpful and kind. Hope you all have a wonderful holiday.

Thanks again,

Florence

 


 

 Thank you! I received the dress just the other day. It's gorgeous! You will definitely be recommended.

 
Thanks again!

 Virginia


 dear anne-

thank you so much. your company and your csr's have been absolutely great in helping me with this order. please know that you made a senior girls hope to have a " runway kind-of" dress come true, and on very short notice. i will definitely recommend your store to everyone i know that is in need of a special dress. thank you so much again-
very sincerely,

stephanie 


 Fantastic Elia.
 
Im so excited. My daughter will so happy. Choosing a dress is so stressful. You have so many amazing ones to choose from. I have marked Magic Moments down as a favorite. My youngest daughter has her semi formal in Oct to we will be back soon having a look.
 
Rind Regards
Toni


Thank you for your extremely professional service.  You have been very efficient.
Thank you again.

With kind regards

Jo

 


Dear Anne,
 

I just wanted to let you know that we have received the dress and my daughter is absolutley thrilled with it!  Also, i couldn't believe how quickly we received it. ( ordered on Jan. 18th and received on Feb. 1).   Great service and we will highly recommend you to our friends!


Hello!
Thank you very much for the dress. It is exactly like the picture. I was very pleased with the order, and I am glad that came to your site! Now we're mom ordered a dress from your site!
Alina


 Thank you for all of your assistance.  We will highly recommend your company to family
and friends.
Daphne


 i just wanted to say thank you so much for your great service! i love my dress, it's beautiful! i'm telling all my friends about Magic Moments!

Audrey


 

I just wanted to say thank you so so much! I have gotten the dress I requested on time, and it fits perfectly! I love it! Just wanted to say thanks you much for all your help! It'l will be a great prom!! (:  

Lin


 THANK YOU SO MUCH FOR SENDING me this I TOTALLYYY LOVE YOU GUYSS!!!!! YOU ARE DOING A GREAT AND AWESOME JOBBB
GOD BLESS YOU ALLL....LOVE JAMIE


 Hi!

 
I really want to thank you for being so helpful! I'm grateful for the quick response for all my questions. :) I've received excellent customer service and everything has gone well so far. :D Thank you again! :) It has been a pleasure to do business with you! Thank you very much!
 
Sincerely, 

Sanni

 


 

I am so excited for my new dress!! Thanks to everyone at magic moments! :)
Mariah


Hi All at Magic moments,
 
Please be advsied that last week I recieved all the dresses and they are stunning. Thank you for all your help and attesion it has been a pleasure purchasing from Magic Moments the service has been fantastic.
 
Thank Sarah


 Hi Elia,

 
Just wanted to let you know that I received the dress today in Pretoria, South Africa. It is beautiful and it fits very well.  
Thank you very much for your kind assistance!
 
Regards

Illana


 

Thank you so much,
your quick response time and customer service has been really fantastic, i'll definitely be telling my friends to use your website in future.
Thanks again,
madeleine